CUSTOMER SERVICE TRAINING

By the numbers:

78% of customers have backed out of purchase due to a poor customer experience. (Glance)
65% of customers said they changed to a different brand due to a poor experience. (Khoros)
89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
Increasing customer retention rates by just 5% can increase profits by between 25% & 95%. (Bain and Company)
For 86%, good customer service turns one-time clients into long-term brand champions. (Khoros)

If the numbers don't raise an alarm, maybe they should. It is easy for businesses of all sizes and in all industries to get caught up in the day-to-day operations and forget why they exist in the first place...their customers!

TPG Global Services offers customizable training solutions for your team to increase customer engagement, satisfaction, and retention through exceptional customer service delivery.

Customized Solutions

At TPG Global Services, we understand the importance of customer service for the success of your business. We believe that there is no one-size-fits-all approach to customer service training, and we work closely with our clients to develop customized solutions. Our expert teams use highly interactive and comprehensive training tools and services to teach your staff the skills and knowledge needed to provide the best customer service possible. Let us help you improve your customer service today!

EXCEPTIONAL SERVICE

ONLINE SOLUTIONS

CUSTOMER FACING

PHONE/EMAIL/CHAT CUSTOMERS

So, what does the Exceptional Service Program (Customer Facing) Entail?

Development and retention of an Exceptional Service attitude
How Exceptional Service effects your organization
How to identify your customers needs
Positive word choices and associations
The role of the subconcious (tone & body language) and what it says to customers
"We both win" de-escalation of angry customers
Exceeding expectations
Winning back customers on the edge

Remote Employees?

With the evolving remote work landscape, maybe your employees don't directly face your customers, but rather handle customers over the phone, through email, or via chat/social media. TPG has you covered here too! Continue scrolling to learn how!

Our remote worker solution covers the specific needs of those that do not have face-to-face interactions with their customers. For those fitting this need, our Exceptional Service Program covers the following:

Best practices
Managing the conversation
Exceptional Service attitude development prior to interactions
How to communicate clearly and concisely
Developing a friendly tone, both verbal and written
Learning your customers
Holds, transfers, and messages
Stop being overwhelmed
Effective proofreading
Verbal and written de-escalation techniques for retention